The fourteen years that I spent down the saltmine at, ahem, American and then you might also add the word Express were not entirely wasted.
Call-centres are WEIRD with a capital WUH.
What you have to do is make them HATE you.
A call centre is the new dark, satanic mill. True fact.
Don’t EVER work in a call centre because you might get me on the phone. And, if you do, you will start crying.
If you get a letter or some rubbish that INTENDS that you might give your money away for nothing (it’s always nothing) then fight back. Here’s how you do it:
“What is your name?”
“Well, what’s yours?”
“What is your date of birth?”
“What’s yours?”
“It’s the Data Protection Act”
“Jolly good, that means you must have a recording of this call and I want you to send me a copy of that recording. Meantime, I wish to speak to the Data Protection Officer of your company.”
(While I was writing this I got a call from ‘We couldn’t care less’ water company.)
Remember, at all times, that what they want is money and the money that they want is in YOUR wallet and not theirs. So make them work for it.
Take the name of everyone that you speak to and note the time of the call. Call centre workers are paid piss so get them on your side. Explain that the argument is not personal and ask for the details of the command structure. You need names and phone numbers and extension numbers. Don’t swear but don’t get fobbed off.
The trick is to get high enough in the command chain. The big smell at the top will write your bill off just to get rid of you. Go on and on and on and demand that THEY phone you instead of you wasting your money phoning them. The trick is easy because it’s NOT THEIR MONEY.
Be a bastard. Be the biggest bastard that YOU would not like to have on the phone. Use every fault against them - if you get cut off just keep phoning and they will cave. That’s a promise.
THE QUESTION:
Keep asking questions. Keep on and on and on. Well why is this and why’s that? Tell lies. Keep on and on and if you hit the right person they will write off everything because it just ain’t their money and they never want to speak to you again. Let’s say the bill is 400 0f your earth quids… If you do it right the bill will just disappear. The reason that the trick works is that, when you put yourself in THEIR position, it’s easier for them to give 400 earth quids to you than have you on the blower EVERY DAY. It’s not their money.
Now I have to issue a caveat - I’m no rip-off artist.
If you really owe the money then pay up. I paid a bill today; it was 25 for cash and I gave 30. Do you see what I mean? Pay the man when you should but when the cheeky shits are on at you for dosh just don’t give it to them. Example: You pay a deposit on a flat but you KNOW that you will never see it again. Unless you’ve been a twat and wrecked the place just don’t give them the last month’s rent.
3 walleys water will regret sending me the letter that they did. “Debt Collection Agency” indeed. I simply explained that I had to compromise my religion (that fucked them) in order to borrow money to pay a bill, in advance, for a product that I didn’t ask for, want, or would ever need. I offered to give their staff some training at a measly 1000 earth quids a day so that they could deal with awkward customers like me. My employment suggestion was rejected.
Post-industrial England has turned into a fine factory. This is the way of things nowadays, so you have to fight back.
Don’t have a car or, if you must, don’t [edit on legal grounds] and just resist every attempt to prise the crisp fivers from your wallet.
Pay cash at every opportunity. ‘Yeah, but how much for cash?’ is the question that should be on your lips at every transaction.
Bastard, bastard, money-scoffing bastards.
Here’s to NOT paying.